Frequently Asked Questions

We are located at 123 Ocean Drive in Beach Town. Our shop is easy to find and we're happy to provide directions.

We are open Monday through Saturday from 6:00 AM to 6:00 PM, and Sunday from 7:00 AM to 4:00 PM. Early morning departures are available for certain tours.

You can book online through our website, call us directly at +1-555-DIVE, or visit our shop in person. We recommend booking at least 24-48 hours in advance, especially during peak season.

Cancellations made 48 hours or more before the scheduled tour receive a full refund. Cancellations within 24-48 hours receive a 50% refund. Cancellations less than 24 hours are non-refundable. Weather-related cancellations by us are fully refunded.

Yes, you need a valid scuba certification to join our diving excursions. If you are not certified, we offer PADI certification courses from beginner to advanced levels. We also offer Discover Scuba Diving experiences for non-certified guests.

We accept all major certifications including PADI, SSI, NAUI, BSAC, and CMAS. Please bring your certification card and logbook.

Full equipment (BCD, regulator, wetsuit, mask, fins, weights) is included in all dive packages. If you prefer to use your own equipment, we offer a discount.

Most reef dives range from 40-80 feet (12-24 meters). Deep dives require Advanced Open Water certification and may go to 130 feet (40 meters).

No prior experience is required. Our guides provide instruction and assistance for first-time snorkelers. Life vests are available for those who want extra flotation.

You can expect to see colorful coral formations, tropical fish, sea turtles, rays, and other marine life. What you see varies by site and season.

Bring sunscreen (reef-safe only), a towel, and a change of clothes. We provide snorkel gear, but you are welcome to bring your own mask if preferred.

The PADI Open Water course typically takes 3-4 days. This includes classroom/online learning, confined water training, and four open water dives. E-learning can be completed before arrival to save time.

The minimum age for PADI Junior Open Water is 10 years old. Children 8-9 years can participate in the PADI Bubblemaker program in a pool or calm water.

We offer Advanced Open Water, Rescue Diver, specialty courses (Deep, Nitrox, Night, Navigation, etc.), and Divemaster programs. Ask about our specialty packages!